United changes policy, crew can't displace seated passengers


Crew members will no longer be able to bump a passenger who is already seated on a flight. And he'll take millions of dollars from United by the time this is over. But even then, 44 percent said they'd rather fly with American Airlines. After a man was dragged off a United flight, the company changed its policy on overbooked flights.

United Airlines has said it is changing its policy on booking its own flight crew on to its planes. The company said it would share the findings of its review and any proposed reforms by the end of the month. The airline would not disclose its current payment limit.

At least one other airline is rethinking its policy too. It's something Delta already seemed to have mastered, even prior to the its new monetary compensations, as it "got more passengers to give up their seats than any other USA airline" a year ago.

None would describe their limits on paying passengers. But no-one volunteered, so the airline chose the passengers. He was asked to give up his seat so one of four United employees could board the flight, the Associated Press reported. The reputation of the airline was second from last on respondents' considerations, only scoring above whether there was business class availability on the airline.

United, facing fierce criticism after videos of the incident went viral, said it is reviewing its policies around oversold flights.

Demetrio also mentioned United's apology to Dao. Munoz has said he has no plans to resign. I've concluded that based upon hundreds of tales of woe, of mistreatment, by United, is that, here's what we want as a society.

Ben Schlappig, a travel blogger who first wrote about the Delta compensation increase, said it shows Delta is trying to reduce forced bumping.

Delta is authorizing its supervisors to offer a displaced passenger nearly $10,000 in compensation. They have treated us less than we deserve.

This week, National Public Radio looked at "game theory" to suggest ways the airline industry could better handle the overbooking problem. Despite this general consensus, United initially accused Dao of acting belligerently, which only added to its not-insignificant PR problem.

Meanwhile, Dao's lawyer says the airline and Chicago officials have agreed to preserve evidence of the incident.