Uber to Be Required to Offering In-App Tipping in NYC


The Taxi and Limousine Commission announced a proposal Monday that would require auto services like Uber, which only accept credit or debit card for payment, to add a way for passengers to tip using the card.

Uber drivers in NY may soon be able to earn tips thanks to a new proposal. "We are hopeful that the order will be effectively enforced and that action is taken against any person who attempts to block cars, confiscate devices or harass riders and drivers and that the safety of everyone using the Uber App in Delhi is ensured".

"Uber is always striving to offer the best earning opportunity for drivers and we are constantly working to improve the driver experience", Alix Anfang, a spokeswoman for Uber, said in a statement to The New York Times.

Uber does have an automatic tipping option for its Uber Taxi service in Chicago, but it's fairly hidden, and drivers in other cities and on other Uber services have up to now been more or less out of luck.

A petition created by the Independent Drivers Guild has gained 11,000 signatures in favor of electronic tipping as they strongly feel it will help drivers make a living wage.

When Uber launched, one of its purported innovations was that there is "no need to tip", but after the company dropped fares and restructured the way drivers are paid, a number of drivers began to cry foul - especially since Lyft and Juno, another competitor, allow in-app tipping.

The city agency characterized the tipping proposal as part of an initiative to address drivers' economic challenges.

Tipping can be an important income stream for a professional driver. And of course, people who ride in taxis can tip with their credit cards or cash.

The Guild said in a press statement that a tipping feature would mean an extra $300 million per year for New York City drivers.

"Uber led drivers and passengers alike to believe that fares would match what was lost in gratuities", he said.

Conigliaro, Jr. said on a call with press that the in-app change would provide much-needed income for drivers, at a time of fluctuating rates.

The proposed rule is supposed to be formally introduced by July.

Of course, finding a solution than makes drivers, riders, and Uber itself happy will be more nuanced and require more back and forth than what I can come up with in the space of a blog post, but point is a compromise exists somewhere; Uber just has to put in the work to find it. There is also 30-day public comment period and public hearing, and a board of commissioners votes on the final rule.